In the app
- Open the app and sign in to the country your account is on.
- Go to Settings.
- Choose to delete your account, then confirm — it asks twice on purpose.
The account is deleted immediately. There is no waiting period and no reactivation: if you come back, you sign up again.
By email, if you prefer
Write to [email protected] from the address on the account, say which country it is on, and we will delete it and confirm when it is done. Expect a reply within one working day.
More than one country
Accounts are separate per market — deleting in one leaves the others untouched. If you had accounts in several, delete in each, or ask us once and we will do all of them:
- Photo Portugal — Portugal
- Photo Spain — Spain
- Photo Italy — Italy
- Photo Greece — Greece
- Photo France — France
- Photo Austria — Austria
- Photo Iceland — Iceland
- Photo Japan — Japan
What is removed
Your profile, your photo, your messages, your saved photographers, and — for a photographer — your portfolio, your coverage and your payout details.
What we have to keep
Records of shoots that were actually paid for. Invoices and payment records are required by tax law in the country the market operates in, and they carry the name and amount on the transaction. We keep those for as long as that law says and use them for nothing else.
Photographs delivered to a client stay with the client, and reviews you left stay on the photographer’s profile without your name attached.