Email us
We answer within one working day, usually sooner. Portuguese, Spanish, Italian, Greek, French, German and English are all fine.
If something is wrong with a booking that is happening today, say so in the subject line and we will jump it.
What to include
The email address on your account, the country, and — if it is about one shoot — the booking date and the city. A screenshot of what you see saves a round trip.
For a crash: your phone model and the app version, which is at the bottom of the Settings screen.
Common things
Signing in. Use the same method you signed up with — email, Google or Apple. If you used Apple with a hidden email address, sign in with Apple again rather than by email, or the app will not find the account.
Wrong country. The app asks which country you are in when you sign in. If your bookings are missing, you are probably signed into a market you do not have an account on — switch country in Settings.
Notifications. If they stop, check that notifications are still allowed for Norteira in your phone’s system settings; a reinstall clears the permission.
Deleting your account. Settings has it, and this page explains what happens.
Booking questions go to the market
Anything about a specific shoot — the price, the photographer, a refund — is handled by the country brand that took the booking, which has the contract and the payment:
- Photo Portugal — Portugal
- Photo Spain — Spain
- Photo Italy — Italy
- Photo Greece — Greece
- Photo France — France
- Photo Austria — Austria
- Photo Iceland — Iceland
- Photo Japan — Japan
Who we are
Norteira, Lisboa, Portugal. We build and run the photography marketplace in each country above, and the app is the same product on a phone.